PRIVACY POLICY

Kim Carson-Richards Consulting ("Company", "we", "our", or "us") respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information obtained through our website, products, services, programs, assessments, consulting engagements, speaking events, workshops, digital resources, and other business activities.

By accessing our website or providing personal information to us, you consent to the practices described in this Privacy Policy.

Company Contact Information:

Kim Carson-Richards Consulting

Edmonton, Alberta, Canada

Email: [email protected]

INFORMATION WE COLLECT

We may collect personal information including:

• Name

• Email address

• Telephone number

• Mailing address

• Business information

• Payment and transaction information

• Information submitted through assessments, forms, surveys, applications, registrations, or questionnaires

• Communications exchanged with us

• Website usage information, analytics data, IP address, browser type, device information, and other technical information

We collect information directly from you when you voluntarily provide it and automatically through website technologies such as cookies, analytics tools, and tracking technologies.

HOW WE USE YOUR INFORMATION

We may use personal information to:

• Deliver products, services, programs, assessments, consulting, coaching, speaking engagements, workshops, and events

• Provide Opportunity Audit results and related recommendations

• Process payments and transactions

• Respond to inquiries and customer support requests

• Send administrative communications and service updates

• Deliver newsletters, educational content, promotional communications, and marketing materials where permitted by law

• Improve website performance, user experience, products, and services

• Analyze trends, marketing effectiveness, and business performance

• Comply with legal obligations and protect our legal rights

We will only use personal information for purposes that are reasonably necessary to operate and improve our business and services.

CONSENT AND ELECTRONIC COMMUNICATIONS

By submitting forms, downloading resources, registering for events, completing assessments, purchasing products or services, or otherwise providing your contact information, you consent to receive communications from us related to your inquiry, purchase, participation, or interests.

Where required by Canadian Anti-Spam Legislation (CASL), we will obtain appropriate consent before sending commercial electronic messages.

You may unsubscribe from marketing communications at any time by using the unsubscribe link included in our emails or by contacting us directly.

Withdrawal of consent does not affect our ability to send transactional, service-related, or legally required communications.

COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies, pixels, tags, and similar technologies to improve website functionality, analyze traffic, measure marketing performance, personalize user experiences, and support advertising activities.

Cookies may collect information such as:

• Pages visited

• Time spent on pages

• Device and browser information

• Referring websites

• Advertising interactions

You may control or disable cookies through your browser settings. Disabling cookies may affect website functionality.

ANALYTICS AND ADVERTISING

We may use analytics and advertising platforms including but not limited to:

• Google Analytics

• Google Tag Manager

• Meta Pixel

• LinkedIn Insights Tag

• GoHighLevel

• Other marketing and analytics platforms

These services may collect information regarding website usage, interactions, and advertising performance.

THIRD-PARTY SERVICE PROVIDERS

We may engage trusted third-party providers to support our business operations, including:

• Website hosting providers

• Payment processors

• Email marketing platforms

• CRM systems

• Scheduling platforms

• Analytics providers

• Advertising platforms

• Customer support tools

Examples may include Stripe, GoHighLevel, Google, Meta, Calendly, Zoom, and similar providers.

These providers only receive information necessary to perform their services and are responsible for maintaining appropriate privacy and security practices.

PAYMENT INFORMATION

Payments are processed through secure third-party payment processors.

We do not store complete credit card information on our servers.

All payment information is collected and processed directly by the payment provider in accordance with their privacy and security practices.

ARTIFICIAL INTELLIGENCE AND AUTOMATION

The Company may use artificial intelligence (AI), automation tools, software platforms, and related technologies to support content creation, communication, assessment delivery, business analysis, customer support, and service administration.

Information submitted by Users may be processed through such technologies for the purpose of delivering services and improving user experiences.

We take reasonable steps to protect personal information when utilizing these technologies.

DATA SECURITY

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, misuse, loss, alteration, or destruction.

However, no method of transmission over the internet or electronic storage system can be guaranteed to be completely secure.

Accordingly, while we strive to protect personal information, we cannot guarantee absolute security.

DATA RETENTION

We retain personal information only as long as reasonably necessary to:

• Provide services

• Fulfill contractual obligations

• Comply with legal requirements

• Resolve disputes

• Protect our legitimate business interests

When personal information is no longer required, it will be securely deleted, anonymized, or destroyed.

INTERNATIONAL DATA TRANSFERS

Certain service providers used by the Company may store or process information outside Canada, including in the United States and other jurisdictions.

By using our website or services, you acknowledge that your information may be transferred to and processed in jurisdictions that may have different privacy laws than those in your province or country of residence.

YOUR PRIVACY RIGHTS

Subject to applicable laws, you may have the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate information

• Withdraw consent to certain processing activities

• Request deletion of personal information where legally permissible

• Request information regarding how your data is used

To exercise any of these rights, please contact us using the information provided in this Privacy Policy.

CHILDREN'S PRIVACY

Our website, products, and services are intended for individuals who are at least 18 years of age.

We do not knowingly collect personal information from children under 18 years of age.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete such information.

THIRD-PARTY LINKS

Our website may contain links to third-party websites, services, or resources.

We are not responsible for the privacy practices, policies, or content of third-party websites.

Users are encouraged to review the privacy policies of any third-party sites they visit.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this Privacy Policy at any time.

Updates will be posted on this page along with the revised effective date.

Continued use of our website, products, or services following any changes constitutes acceptance of the updated Privacy Policy.

CONTACT AND PRIVACY COMPLAINTS

Questions, requests, or privacy-related concerns may be directed to:

Kim Carson-Richards Consulting

Email: [email protected]

We will make reasonable efforts to respond to privacy-related inquiries within a reasonable timeframe and in accordance with applicable privacy legislation.